Shipping policy

Shipping & Delivery Policy

Effective Date: July 4, 2026

Karvaah Collective LLP is committed to delivering your orders safely and efficiently across India. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms of this policy.

1. Shipping Coverage

At present, Karvaah delivers within India only.

We may expand our shipping services to international destinations in the future.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During product launches, festive seasons, promotional campaigns, or periods of high order volume, order processing may take longer.

3. Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, weather, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

Karvaah may offer free shipping on selected products, during promotional campaigns, or on orders above a specified value.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation

  • Tracking ID

  • Courier partner details

Tracking information may take up to 24 hours after dispatch to appear or become active.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable.

  • The shipping address is incorrect or incomplete.

  • The customer refuses to accept the delivery.

  • The customer cannot be contacted.

  • The customer does not respond to courier delivery attempts.

The shipment may be returned to our warehouse.

Additional shipping charges may apply if the customer requests re-dispatch of the returned order.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Karvaah shall not be responsible for delays or failed deliveries resulting from:

  • Incorrect address

  • Incorrect PIN code

  • Incorrect or unreachable contact number

  • Incomplete delivery information

Please carefully verify your shipping details before completing your order.

8. Address Changes

Shipping address changes may be requested only before the order has been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Customers should contact us as soon as possible if they need to request an address change.

9. Delayed Deliveries

Delivery delays may occur due to circumstances including:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Political disturbances

  • Government restrictions

  • Courier operational delays

  • High shipping volumes

  • Transportation disruptions

Karvaah is not responsible for delays caused by circumstances beyond our reasonable control.

10. Damaged Packages

If your package appears damaged at the time of delivery, we recommend that you:

  1. Take clear photographs of the package before opening it.

  2. Record an unboxing video, if possible.

  3. Contact us within 48 hours of delivery at karvaahkarigar@gmail.com.

Providing photographs and an unboxing video helps us investigate and resolve the issue efficiently.

11. Missing or Incorrect Items

If you receive:

  • A missing item

  • An incorrect product

  • A damaged product

please contact us within 48 hours of delivery.

Please provide the following:

  • Order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Unboxing video, if available

Our team will review the information and assist you with the appropriate resolution in accordance with our Return & Refund Policy.

12. Failed Deliveries

Orders returned to Karvaah because of:

  • Incorrect or incomplete address

  • Customer being unavailable

  • Customer refusing delivery

  • Failure to respond to courier delivery attempts

  • Incorrect contact information

may require additional shipping charges for re-dispatch.

Any applicable re-dispatch charges will be communicated to the customer before the order is shipped again.

13. Force Majeure

Karvaah shall not be responsible for delivery delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Fire

  • Pandemic outbreaks

  • Government actions or restrictions

  • Transportation disruptions

  • Internet or communication failures

  • Civil unrest

  • Strikes

  • Other unforeseen circumstances affecting logistics or transportation

In such circumstances, we will make reasonable efforts to assist customers and resume delivery as soon as practicable.

14. Contact Us

For any questions or assistance regarding shipping and delivery, please contact:

Karvaah Collective LLP
Email: karvaahkarigar@gmail.com

Registered Office:
UG Floor, L-32
Block-L, Rithala
Vijay Vihar Phase 2
North West Delhi
Delhi – 110085
India

GSTIN: 07ABFFK7725E1ZB

Karvaah | Karigar Ka Safar